Orders:
1. What categories of products does BLACQ offer?
BLACQ offers a carefully curated selection of minimalist essentials across five main categories. We carry premium jeans in classic cuts designed for comfort and durability. Our athleisure wear includes hoodies, sweatshirts, joggers, and athletic-inspired pieces that blend style with comfort. We offer trousers including chinos, dress trousers, and casual pants in versatile neutral tones. Our t-shirts and tops form the foundation of any wardrobe with crew necks, V-necks, long sleeves, and oversized fits. Finally, our harness pouches category features functional accessories including crossbody bags, chest bags, and utility pouches. Each category embodies our minimalist philosophy with clean lines, premium materials, and timeless design.
2. How do I know which size to order?
Our sizing is true to standard measurements. We recommend checking the detailed Size Guide on each product page. If you are between sizes, we generally suggest sizing down for a fitted look or sizing up for a more relaxed, comfortable fit.
3. Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 2 hours of placement. After this window, orders enter our processing workflow and cannot be changed. Please contact us immediately at blacqemporium@gmail.com if you need to make changes.
4.Can I order over the phone or WhatsApp?
Yes! If you prefer not to order online, you can contact us via WhatsApp or email. Our team will assist you personally with placing your order.
Shipping & Returns:
1. How long does delivery take?
Standard delivery takes 2-5 working days anywhere in Nigeria. Processing typically takes 1 working day after payment confirmation. For urgent orders in Lagos or Abuja, express delivery options (1-2 days) are available.
2. How much is shipping?
Shipping fees are calculated at checkout based on your specific location. Typically, fees range from ₦2,000–₦3,000 for Lagos and ₦2,500–₦5,000 for other locations. We offer free shipping on orders over ₦70,000.
3. How can I track my order?
Once your order ships, you will receive tracking information via email and SMS. You can use this link to monitor the status of your delivery.
4. What is your return policy?
We accept returns within 48 hours of delivery. Items must be unworn, unwashed, undamaged, and in original condition with all tags attached. Please contact us immediately if you wish to initiate a return.
5. Can I exchange an item for a different size?
Yes, exchanges follow the same 48-hour window as returns. Contact us to reserve the correct size or color, subject to availability.
Payment:
1. What payment methods do you accept?
We currently accept secure Bank Transfers. Payment details and instructions are provided immediately after you confirm your order.
2. Is my information safe?
Absolutely. Our website uses SSL encryption to protect your personal information. We do not store sensitive payment data on our servers.
3.My promo code isn't working. Why?
Promo codes may have expiration dates or minimum purchase requirements. Please note that only one promo code can be applied per order. If you continue to have issues, please contact support.