At BLACQ, we are committed to delivering your orders quickly and securely. We want you to love every piece you purchase, which is why we have streamlined our delivery and return processes to ensure a seamless experience
Nationwide Delivery Policy
We ship nationwide, ensuring every customer can access BLACQ pieces regardless of their location in Nigeria. We work with trusted logistics companies to ensure safe and timely delivery of your items.
Processing Time Orders are processed once payment is confirmed. Please note that processing typically takes up to 100 hours (4 working days) before dispatch.
Shipping Options & Costs
Delivery Timeline All orders are delivered within 2–5 working days across Nigeria following the processing period.
Shipping Fees Shipping costs are not fixed; fees vary based on your specific location and will be displayed clearly at checkout or communicated to you upon order confirmation.
Delays While we strive for punctuality, unexpected delays may occur due to logistics or external factors. In such events, we will always keep you updated on the status of your package.
International Shipping
Currently, BLACQ operates and ships exclusively within Nigeria. We are focused on providing the best possible service nationwide. International shipping options will be announced as we expand our coverage.
How to Order & Pay
Order Confirmation Orders are processed only after payment confirmation. We reserve the right to refuse or cancel orders in cases of incomplete information or suspected fraudulent activity.
Payment Methods Payments are currently accepted via bank transfer only. Prices and availability of products may change without prior notice.
Returns & Exchanges
If for any reason you are not satisfied with your purchase, we offer a simple return and exchange process.
Return Window Returns and exchanges are accepted within 48 hours of receiving your order.
Item Conditions To be eligible for a return or exchange, items must be:
Unworn
Unwashed
Undamaged
In their original condition and packaging
Non-Returnable Items Please note that we cannot accept returns on:
Sale or discounted items
Damaged or worn items
Items returned after the 48-hour window
Refunds & Return Costs
How to Return an Item To initiate a return, please contact our support team within the 48-hour window. Customers are responsible for the cost of sending back the item unless the return is due to an error on our part (e.g., wrong item sent).
Refund Process Refunds are issued only after we have received, inspected, and approved the returned item. Once approved, refunds are processed via bank transfer and may take up to 3–7 working days to reflect in your account.